Senior Customer Success Manager

About:

Working at Compyl is much more than a job. It’s for those searching for an opportunity to forge a new path, create new markets, and attempt to do things that have never been done before. Each day, we challenge the status quo by critically thinking of innovative ways to solve the problems organizations face in the information security and compliance industry.

Compyl leads the information security industry with a cutting-edge, all-in-one automated security solution for organizations facing compliance and regulatory challenges.

Our product rapidly matures customers’ information security environments, automating workflows to ensure manual, error-prone, redundant tasks are always complete and accounted for. Our cloud-based services use unique integrations so that customers can foresee incidents, capitalize on opportunities, and advance their organizations without having to worry about compliance concerns.

Working with Compyl:

We’re on a mission to redefine the GRC space and transform how businesses approach governance, risk, and compliance. We thrive on innovation, collaboration, and the drive to exceed expectations.

Joining our team means becoming part of a forward-thinking, fast-paced environment where your hard work fuels our collective success. If you’re passionate about making an impact and want to grow alongside a company that’s shaping the future of GRC, we’d love to have you on board. Let’s build something extraordinary—together.

We are looking for motivated, talented people who want to achieve big things. As a Compyl
employee, you’ll get:

• Competitive salary and ability to work anywhere in the Tri-state area. We don’t mind as long as you get your job done.
• A fantastic market niche in an extremely fast-growing market segment with huge untapped customer demand.
• No micromanagement or big-company bureaucracy. Our experienced Co-Founders are there to help you succeed, but trust that you are the expert.

Position Overview:

As a Senior Customer Success Manager, you’ll be responsible for managing relationships with our enterprise-level clients, handling all post-sales activities, and ensuring successful adoption and satisfaction. This role is ideal for a professional with 2-4 years of experience who is ready to take ownership of client relationships, support customer success initiatives, and contribute to the development of playbooks and SOPs to improve our processes.

Key Responsibilities:

Customer Relationship Management

• Serve as the primary point of contact for assigned enterprise clients, ensuring they receive exceptional training and value from our platform.
• Build and maintain strong, long-term relationships with key stakeholders at each account.
• Act as a trusted advisor, guiding clients on best practices and aligning our solutions with their business needs.

Onboarding & Product Adoption

• Lead new client onboarding processes, ensuring smooth setup and full understanding of platform capabilities.
• Drive adoption by proactively identifying opportunities for clients to maximize the platform’s value.
• Provide ongoing training and support, ensuring clients stay engaged and confident in using our platform.

Customer Success Initiatives

• Monitor customer health metrics and take action to address risks and prevent churn.
• Conduct regular check-ins and business reviews to assess satisfaction, gather feedback, and identify growth opportunities.
• Develop and maintain a deep understanding of customer goals, challenges, and objectives to drive results.

Process Improvement & Playbook Development

• Collaborate with the customer success team to create, refine, and document playbooks and SOPs, ensuring consistent and effective customer success practices.
• Gather insights from customer interactions to improve processes and enhance the overall customer experience.
• Assist in implementing new tools and resources to support efficient client management and data tracking.

Cross-Functional Collaboration

• Partner with Sales, Product, and Support teams to address customer needs, resolve issues, and influence product development based on customer feedback.
• Work closely with support teams to ensure timely and effective resolution of any customer issues.

Qualifications:

• 2-4 years of experience in customer success, account management, or a related role, ideally within a SaaS or technology company.
• Proven experience managing enterprise level clients and delivering value in a post-sales environment.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational and time-management skills, with attention to detail.
• Experience supporting internal change management with BoB.
• Experience contributing to process improvement, playbook creation, or SOP documentation is a plus.
• Familiarity with customer success and support tools is preferred.
• Experience with GRC, InfoSec program design and implementation and Cybersecurity.

What We Offer:

• Competitive base salary with equity.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Flexible work arrangements, including remote work options with paid time off and paid holidays.
• Opportunities for professional development and growth in a collaborative environment.

Location: Remote

Salary Range: $80,000 – $90,000 (no variable compensation at this time)