About Compyl
Compyl is a fast-growing cybersecurity SaaS company helping organizations centralize and automate their information security and compliance programs. We serve mid-market and enterprise customers who demand operational excellence, continuous compliance, and clear visibility into their risk landscape. Backed by top-tier investors and growing fast, we’re on a mission to make security effortless.
We’re redefining the GRC space and transforming how businesses approach governance, risk, and compliance. We thrive on innovation, collaboration, and the drive to exceed expectations. Joining our team means becoming part of a forward-thinking, fast-paced environment where your hard work fuels our collective success. If you’re passionate about making an impact and want to grow alongside a company that’s shaping the future of GRC, we’d love to have you on board.
Role Summary
As a Customer Success Manager (CSM) at Compyl, you’ll play a critical role in building long-term relationships with our customers. You’ll lead onboarding, support adoption, and ensure ongoing success and satisfaction across your portfolio of accounts. You’ll act as a strategic partner and trusted advisor, helping clients unlock the full value of the Compyl platform while also collaborating cross-functionally to enhance customer outcomes and retention.
This is a high-impact role ideal for someone who thrives in a fast-paced SaaS environment, has strong relationship-building skills, and enjoys helping customers solve complex challenges in cybersecurity and compliance.
Key Responsibilities
Customer Relationship Management
- Serve as the primary point of contact for assigned enterprise clients
- Build trusted relationships with key stakeholders and decision-makers
- Act as a strategic advisor, aligning Compyl’s platform capabilities with customer goals and needs
Onboarding & Product Adoption
- Lead seamless onboarding processes and ensure successful implementation
- Drive platform adoption and proactively identify opportunities for expanded usage
- Deliver ongoing training and guidance to empower customers
Customer Success Initiatives
- Monitor account health and identify risks or churn indicators
- Conduct regular check-ins and strategic business reviews
- Track customer outcomes and collaborate to drive measurable value
Cross-Functional Collaboration
- Work closely with Sales, Product, and Support to resolve issues and surface opportunities
- Act as the voice of the customer to influence product enhancements and roadmap decisions
- Ensure smooth transitions and coordination across all customer touchpoints
Who You Are
- 2–5 years of experience in customer success, account management, or a related role—preferably in a SaaS or tech company
- Experience with GRC, InfoSec, or Cybersecurity programs
- Experience with security controls, regulatory frameworks, or industry standards (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)
- Demonstrated success managing enterprise accounts and driving value in a post-sales environment
- Excellent communication, presentation, and relationship management skills
- Highly organized, with strong time management and attention to detail
- Experience supporting internal change management or business operations processes
- Familiarity with tools such as HubSpot, Zendesk, Gainsight, or similar is preferred
What We Offer
- Salary Ranges from $85,000 to $120,000
- OTE aligned to retention and expansion targets
- Comprehensive health benefits
- Flexible PTO and a remote-first work environment
- A chance to work with mission-driven teams in a rapidly growing market
- Opportunity to grow your career in customer success and influence team processes and strategy
